The following terms and conditions (these “Terms”) govern the provision by HahuCloud (“Company”) of the services and/or products (referred collectively herein as “Services and Products”) described on the Server Order Form, the Service Level Agreement and Service Exhibit attached hereto (collectively the “Service Descriptions”) and defined in any of the Company’s product support listing, to the customer (“Customer”) identified on the Service Descriptions. The Service Descriptions, these Terms and the attachments and any addenda hereto, executed with respect to the Services and Products, are referred to herein, collectively, as this “Agreement.” HahuCloud reserves the right to change and update this document as needs change or arise.
Customer will be provided with the amount of disk space and bandwidth stated in their quote or plan from HahuCloud. Disk space usage and bandwidth usage are monitored by HahuCloud and will be provided to the client to use at their leisure. Customers are responsible for purchasing additional disk space or bandwidth beyond that detailed in their “Plan” or to remove files and stop network usage in order to bring their usage with their Plan’s limit. continued heavy usage of this will require an upgrade or extra usage fees.
We do not permit the use of our shared hosting platforms for the storage of backup or archival data including large amounts of plugin cache data (we operate server-side caching as standard), mirror sites, storage of game data including flash games, personal multimedia content such as movies, music, photos or other media. Your account and any sub-accounts may be used for genuine web hosting purposes only. Any such content is not permitted and will be removed and any offending accounts suspended.
Services such as OwnCloud are not permitted on our shared hosting and accounts found to be utilising web space for such services will have their data removed and services suspended.
We don't limit your disk space providing the majority of your space is used for web hosting. We do not permit the use of our shared hosting as an e-mail archival system and you may be asked to remove e-mail, archive e-mail to your computer or upgrade to a VPS solution if it is determined your account is being used as such.
Customers who purchase a hosting package from HahuCloud are eligible to receive a free domain registration, subject to the specifications outlined in their hosting plan. The free domain offer includes select domain extensions specified in the plan and is valid as long as the customer renews their hosting package with HahuCloud.
Only one free domain is available per hosting plan, and the extension must match those specified in the plan. Customers must purchase the domain and hosting package simultaneously to qualify for the free domain offer. Domains purchased separately from the hosting package do not qualify for the free offer.
If a customer cancels or fails to renew their hosting package, they are responsible for the applicable domain registration fees to retain ownership. Additional services related to the domain may incur extra charges according to HahuCloud’s pricing policies.
Audio/Video Streaming is not hosting friendly. As such, we do not allow any streaming of audio or video content where the core files are hosted on our platform. Offending accounts will be suspended without noticed or terminated.
While our servers are capable of hosting a wide range of websites, we enforce certain restrictions to comply with legal requirements and ensure an optimal experience for all customers. The following types of websites are not permitted on our servers:
These restrictions are in place to maintain a secure and compliant hosting environment for everyone.
HahuCloud is not responsible for copy-right infringements caused by what the Customer hosted on HahuCloud's servers.
HahuCloud will suspend Web Hosting after 3 days of non-payment. After 10 days of non-payment Web Hosting will be terminated along with all data and other information. Repeated failure to pay invoices with termination will lead to account termination and refusal of service.
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