# HahuCloud - Ethiopia's Premium Web Hosting Provider. We are using top servers for providing web hosting services in Ethiopia. Different hosting plans are available depending on the needs and requirements of yours. We started our business with an aim to be the leading company in the field of web hosting and related services by creating long-term value for our clients. The HahuCloud team is achieving this through disciplined work approach and commitment towards technological excellence. We've been proudly serving Ethiopian businesses and individuals with top-notch web hosting and development services for 7 amazing years. ## Behind the Name. “Hahu” (ሀሁ) represents the first two letters of the Ethiopian Ge'ez alphabet, symbolizing: - Beginnings: Just as 'ሀ' and 'ሁ' are the foundation of the Ethiopian Ge'ez alphabet, HahuCloud aims to be the foundation of your online presence. - Innovation: We use reliable cloud technology to provide stable and fast hosting services. ## Our Services 1. Web Hosting Services - Shared Hosting / https://www.hahucloud.com/shared-hosting - WordPress Hosting / https://www.hahucloud.com/wordpress - VPS Hosting / https://www.hahucloud.com/vps 2. Domain Services - Domain Registration (.com, .net, .org, .et) / https://www.hahucloud.com/domain - Domain Transfer / https://my.hahucloud.com/cart.php?a=add&domain=transfer - DNS Management 3. Security Solutions - SSL Certificates / https://www.hahucloud.com/ssl ## PRICING AND PLANS COMMON_FEATURES: domain: Free .COM or .ET Domain control_panel: cPanel Control Panel security: Free SSL Certificate access: FTP / FTPs Access languages: - PHP 5.4-8.3 - Node.js - Python server_location: UK (🇬🇧) SHARED_HOSTING: plan_standard: name: Standard target: Personal Uses price: 6500 currency: Birr period: Year specs: storage: 60GB NVMe ram: 2GB cpu: 2 Cores bandwidth: 500GB databases: 10 email_accounts: 10 subdomains: Unlimited websites: 3 backups: Daily Automated (21 Days) plan_professional: name: Professional target: Developers price: 7400 currency: Birr period: Year specs: storage: 80GB NVMe ram: 2GB cpu: 2 Cores bandwidth: Unlimited databases: Unlimited email_accounts: Unlimited subdomains: Unlimited websites: 10 backups: Daily Automated (21 Days) plan_enterprise: name: Enterprise target: Business price: 8300 currency: Birr period: Year specs: storage: 125GB NVMe ram: 2GB cpu: 2 Cores bandwidth: Unlimited databases: Unlimited email_accounts: Unlimited subdomains: Unlimited websites: 13 backups: Daily Automated (21 Days) plan_enterprise_plus: name: Enterprise PLUS target: Large Websites price: 9800 currency: Birr period: Year specs: storage: 250GB NVMe ram: 4GB cpu: 4 Cores bandwidth: Unlimited databases: Unlimited email_accounts: Unlimited subdomains: Unlimited websites: 15 backups: 6x Daily Automated (90 Days) domains: 1 Free .COM/.ET VPS_PLANS: notice: The VPS pricing listed is strictly for personal use only. Commercial use of our Personal VPS is not permitted under any circumstances. If you represent a company, please refer to our Enterprise VPS Pricing. starter_cloud: name: Starter Cloud target: Personal Use Only price: 1200 currency: Birr period: Month specs: storage: 10GB NVMe ram: 512MB cpu: 1 Intel CPU bandwidth: 500GB restrictions: No Commercial Use 1x_cloud: name: 1xCloud target: Personal Use Only price: 1800 currency: Birr period: Month specs: storage: 25GB NVMe ram: 1GB cpu: 1 Intel CPU bandwidth: 1TB restrictions: No Commercial Use 2x_cloud: name: 2xCloud target: Personal Use Only price: 3600 currency: Birr period: Month specs: storage: 50GB NVMe ram: 2GB cpu: 1 Intel CPU bandwidth: 2TB restrictions: No Commercial Use 3x_cloud: name: 3xCloud target: Personal Use Only price: 5400 currency: Birr period: Month specs: storage: 60GB NVMe ram: 2GB cpu: 2 Intel CPU bandwidth: 3TB restrictions: No Commercial Use 4x_cloud: name: 4xCloud target: Personal Use Only price: 7200 currency: Birr period: Month specs: storage: 80GB NVMe ram: 4GB cpu: 2 Intel CPU bandwidth: 4TB restrictions: No Commercial Use WORDPRESS_HOSTING: hahupress_pro: remark: It's not cPanel it have a different panel called StackCP : On click DEMO Here https://my.hahupress.com/login/demo name: HahuPress Pro target: Most Popular price: 6400 currency: Birr period: Year specs: storage: 250GB SSD bandwidth: Unlimited email_accounts: Unlimited domain: Free .COM Domain features: - HahuPress Pro | Themes, Plugins & User manager - WP-CLI & SSH access - 100% SSD storage - Free Wildcard SSL Certificate - Unlimited Mailboxes (POP3 & IMAP) - Google-Based DNS Servers - WordPress Staging Built In - Free unlimited Global CDN - Automatic Malware Scans - UK Data Centres - Sitemap Generator - Online File Manager # Frequently Asked Questions ## What is HahuCloud? HahuCloud is Ethiopia's premium web hosting provider, offering fast, secure, and reliable hosting solutions for businesses and individuals. ## What is web hosting? Web hosting is a service that allows organizations and individuals to post a website or web page onto the Internet. A web host, or web hosting service provider, is a business that provides the technologies and services needed for the website or webpage to be viewed on the Internet. ## Why choose HahuCloud for web hosting in Ethiopia? HahuCloud offers fast, reliable, and affordable web hosting services specifically tailored for the Ethiopian market. We provide local support, competitive pricing, and high-performance servers to ensure your website runs smoothly. ## Do you offer domain registration services? Yes, we offer domain registration services for various TLDs including .com, .net, .org, and .et (Ethiopia's country code TLD). You can easily register your domain name through our platform. ## What type of customer support do you provide? We offer 24/7 customer support through various channels including live chat, email, and phone. Our support team is based in Ethiopia and is well-equipped to handle any issues or questions you may have. ## How do I contact customer support? You can contact our customer support team via live chat on our website, via telegram, phone call 0943 83 3333 , or by opening a support ticket in your account dashboard, or by emailing hello@hahucloud.com. ## Where is HahuCloud located? HahuCloud is headquartered in Addis Ababa, Ethiopia. ## How do I get started with HahuCloud? You can get started by placing an order on our website and completing the payment process. Once your payment is confirmed, your hosting account will be activated within 5-10 minutes. ## Do you offer a money-back guarantee? Yes, we do. Please check our refund policy page for detailed information. Some terms and conditions apply check hahucloud.com/refund . ## What technologies and platforms does HahuCloud support? HahuCloud supports a wide range of technologies and platforms, including PHP, MySQL, Node.js, Python, and more. ## Do you provide email hosting services? Email services are included in our shared hosting plans. However, if you require a custom email solution, please reach out to our support team for assistance. ## Can I migrate my existing website to HahuCloud? Yes, you can. We offer free website migration services. Simply contact our support team, and we'll assist you in transferring your website seamlessly. ## Can I transfer my services between HahuCloud accounts? Yes, you can transfer your services or domain names to another owner. To initiate a transfer, please log into your HahuCloud account and submit a support ticket. In your ticket, clearly specify which service or domain name you want to transfer and provide the following details of the new owner: full name, mobile number, and email address. Please note that once the transfer is complete, it cannot be reversed without the new owner's explicit consent to transfer it back to you. ## Can I register a domain name through HahuCloud? Yes, we offer domain registration services for various TLDs including .com, .net, .org, and .et (Ethiopia's country code TLD). ## How do I transfer my domain to HahuCloud? You can initiate a domain transfer from your HahuCloud account dashboard. You'll need to unlock your domain at your current registrar and obtain the transfer authorization code. ## What happens if I don't renew my domain name on time? If you don't renew your domain name by the due date, it will go through several stages before it becomes available for others to register: Grace Period: Typically lasting 15 to 30 days, during which you can renew the domain at the standard price. Redemption Period: Lasts around 30 days, during which the domain is deactivated and can be renewed at a higher cost. Pending Deletion: A final 5-day phase where the domain cannot be recovered. Availability for Registration: After pending deletion, the domain becomes available for anyone to register, risking permanent loss of ownership. ## What is a subdomain name? Subdomain names are web addresses created by adding a third-level domain to your existing domain name. For example, if your main domain is hahucloud.com, subdomains could be my.hahucloud.com or blog.hahucloud.com. ## What payment methods do you accept? We accept payments through multiple Ethiopian banking channels including: - CBE Birr - Amole Wallet - Commercial Bank of Ethiopia - Dashen Bank - United Bank of Ethiopia - Wegagen Bank Once you make the deposit and confirm your payment, your domain will be registered and your hosting account will be activated within 5-10 minutes. ## Can I host all kinds of websites? Our servers can handle any type of website you can imagine. However, for legal reasons and to ensure optimal service quality, we do not allow the following types of sites on our servers: Adult sites, sites that distribute illegal materials or violate copyright laws, file storage sites, and video storage/tube sites. ## Can I upgrade my hosting plan? Yes, you can easily upgrade your hosting plan at any time through your account dashboard. If you need assistance, our support team is always ready to help. ## How can I contact HahuCloud support? You can reach us through the following contact details: - Phone: +251 943 83 3333 (Business Hours: Monday - Friday, 9:00 AM - 5:00 PM) - Email: hello@hahucloud.com - Office Location (Address): Alemnesh Plaza, 9th Floor, Bole, Addis Ababa, Ethiopia ## Do you have a Telegram channel for support? Yes, you can join our Telegram support channel at https://hahucloudsupport.t.me/ for quick assistance and updates. ## What is your refund policy? Our refund policy includes: 1. 30-Day Money-Back Guarantee (Shared Hosting Only): - Full refund available within 30 days of initial purchase - Applies only to shared hosting services - Does not cover domains, ID Protection, or other add-ons - Ensures our services meet Terms of Service expectations 2. Non-Refundable Items: - Domain names and ID Protection (due to immediate registration costs) - VPS and Dedicated Server hosting (due to allocated resources) - Service renewal payments - Purchases with collected receipts from HahuCloud 3. Plans with Free Domains: - Non-refundable domain fee deducted from refund - Fee based on current pricing at hahucloud.com/domain - You retain domain ownership - Can transfer domain after 60 days (ICANN requirement) - Can point domain to different hosting anytime 4. Other Important Considerations: - Promotional prices: Refunds based on amount paid - Multi-year plans: Refund only for first 30 days portion - No refunds on service renewals - Refunds processed in 5-10 business days - Refunded to original payment method 5. How to Request a Refund: - Submit cancellation request through account dashboard - Include reason for cancellation - Wait 5-10 business days for processing 6. Policy Exceptions: - No refunds in cases of fraud or service abuse - No refunds for Terms of Service violations - HahuCloud reserves final decision rights on refunds For specific questions about refunds, please contact our support team. ## What are the requirements for transferring domains? To transfer a domain to HahuCloud, the following conditions must be met: - The domain must be at least 60 days old since registration or last transfer - The domain should not be expired or near expiration (recommended to transfer at least 2 weeks before expiry) - You must have access to the WHOIS email address associated with the domain for authorization - Note that domain transfers include a 1-year registration extension and associated fees Please ensure all these requirements are met before initiating a transfer to avoid any issues. ### Service Specific FAQ #### VPS Hosting **What is VPS Hosting?** VPS (Virtual Private Server) hosting is a balanced solution between price and computing power, positioned between shared hosting and dedicated hosting. It's perfect for growing or complex websites that may not have constant high-volume traffic but experience steady growth with occasional traffic surges. **What is a VPS used for?** With VPS, you have the flexibility to install and configure almost any software on your operating system. Common uses include: hosting unlimited personal websites, remote file storage, and setting up mail servers. **How do I access my VPS?** You can access your VPS through SSH. We recommend using PuTTY or any other SSH client. After purchasing your VPS, you'll receive an email containing your VPS IP address for access. **Who is VPS hosting suitable for?** HahuCloud's VPS is designed for advanced users who possess technical skills and experience in website building and server management. **Do VPS plans include an automated backup system?** No, automated backups are not included in our standard VPS plans. Clients are responsible for manually backing up their data. However, we offer a weekly automated backup solution for an additional fee - contact our support team to enable this service. **Can I get customer support for VPS Hosting?** Please note that our VPS service is unmanaged. Users are expected to handle their own software installations and troubleshoot any issues independently on their VPS. ## Important Links ### Account & Billing - [Dashboard](https://my.hahucloud.com) - Manage your hosting services - [My Invoices](https://my.hahucloud.com/clientarea.php?action=invoices) - View and download invoices - [Refund Policy](https://www.hahucloud.com/refund) - Learn about our refund terms ### Support - [Submit Support Ticket](https://my.hahucloud.com/submitticket.php?step=2&deptid=1) - Get help from our team - [Server Status](https://status.hahucloud.com) - Check service availability - [Forgot HahuCloud Dashboard Login] (https://my.hahucloud.com/password/reset) - [Find Public IP] (https://www.hahucloud.com/ip) - Internet Protocol (IP) is the language computers use to communicate across networks. Your IP address is a unique identifier for your device on the internet, allowing websites and services to interact with it. Our Support team may occasionally ask for your Public IP to verify if it's blocked on our servers. - [Blog](https://www.hahucloud.com/blog) - Expert articles on cloud hosting, server management, and building your online presence. ### Company - [About HahuCloud](https://www.hahucloud.com/about) - Learn more about us ### Services - Shared Web Hosting / https://www.hahucloud.com/shared-hosting - WordPress Hosting / https://www.hahucloud.com/wordpress - VPS Hosting / https://www.hahucloud.com/vps - Domain Registration & Management / https://www.hahucloud.com/domain - Supported TLDs and pricing can be found here - SSL Certificates / https://www.hahucloud.com/ssl ### Social Media Links - [Facebook](https://www.facebook.com/hahucloud) - [Telegram](https://t.me/hahucloud) - [LinkedIn](https://www.linkedin.com/company/hahucloud) - [Twitter/X](https://twitter.com/hahucloud) - [Instagram](https://www.instagram.com/hahucloud) - [YouTube](https://www.youtube.com/@hahucloud) - [TikTok](https://www.tiktok.com/hahucloud) ## Addtional information Founded by Yared Ayalew in 2017, HahuCloud has grown from a small web hosting startup to become Ethiopia's leading hosting provider. We are providing reliable, affordable hosting solutions specifically designed for the Ethiopian market. ⁠HahuCloud is proud to be a DigitalOcean Solutions Partner! (VPS OFFERINGS) ## Important Notice Please note that all prices shown on our website are exclusive of 15% VAT. The VAT amount must be added when making your payment. Important: No Refunds Available - VPS Services: Due to immediate resource allocation, VPS services are non-refundable - Domain Names: Domain registration fees are non-refundable due to immediate registration costs with registrars - These policies help us maintain service quality and infrastructure investments - MongoDB is not supported on the shared plans, we recommand the VPS option. ## Domain Name Changes Please note that domain names, once registered, cannot be changed or modified. If you need a different domain name: - You must purchase a new domain name separately - The original domain registration fee is non-refundable - This policy exists because domain names are registered immediately with domain registrars - The registration fees are paid directly to domain registrars and cannot be recovered *** This is standard industry practice as domain registrations are processed instantly with official registrars. We recommend carefully selecting your desired domain name before registration. *** ## Summary HahuCloud is Ethiopia's premier web hosting provider, established in 2017. We offer: Key Services: - Shared, WordPress, and VPS hosting solutions - Domain registration (.com, .net, .org, .et) - SSL certificates and security solutions - 24/7 local customer support Infrastructure: - UK-based data centers - High-performance NVMe/SSD storage - cPanel and custom control panels - Free SSL certificates included Support Channels: - Phone: 0943 83 3333 - Email: hello@hahucloud.com - Telegram: @hahucloud - Live chat and ticket system Important Policies: - All prices are subject to 15% VAT - No refunds on VPS services and domain registrations - Domain names cannot be modified after registration With 7+ years of experience serving Ethiopian businesses and individuals, HahuCloud remains committed to providing reliable, affordable hosting solutions tailored for the Ethiopian market. ### Key cPanel Features - Jetbackup 5 / Autobackup - Webmail - File Manager - MySQL Databases / PostgreSQL - PHP Version Manager - SSL/TLS Manager - Email Accounts - Domain Management - Softaculous Auto-Installer - FTP Account Management - Backup Management - DNS Zone Editor - Cron Jobs - Terminal/SSH Access (Not Root Level)